Returns & Exchanges

At The Marshmallow Co., we take pride in the quality of our handcrafted treats; however, due to the perishable nature of our products, we generally cannot accept returns for change of mind. If your order arrives damaged or incorrect, please reach out so we can make it right with a replacement or refund.

Return Process

• 1.
  Contact Our Team

  Email our customer support within 48 hours of receiving your order, including your order number and any relevant details regarding the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged product and the shipping packaging to help our quality control team investigate the claim.

• 3.
  Review Process

  Our team will review your request within 2 business days to determine if a replacement, store credit, or refund is the appropriate solution.

• 4.
  Resolution

  Once approved, we will immediately process your refund to the original payment method or ship out your fresh replacement marshmallows.